Ordering Information
WHAT DO WE SHIP PLANTS, I.E., OFFER MAIL ORDER?
YES!!
Anything we grow can be shipped. Smaller and medium sized plants are sent presently utilizing UPS. Larger plants or large numbers of items may require an independent trucker but can be easily done. With any mail order, we like to maximize the number of plants per box, thus getting more plants per box and saving you money when ordering. The photo below shows boxes waiting for UPS pick up on a typical Monday.
HOW DO WE SHIP PLANTS?
We typically ship plants in their containers, soil included. Few nurseries are qualified to do this, but we are a CA certified nursery. Shipping plant with their soil avoids immediate bare root losses (33%) and there’s not the typical “one year set back” seen with bare root plants. With an order, all the required Agriculture permits are included. Plants are packed carefully in shipping boxes utilizing stakes and packing material to stabilize your plants. No one does a better job at this than our nursery. And, we optimize your packing to get multiple plants in the same box.
WHY DON’T WE HAVE A SHOPPING CART AT OUR SITE?
Simply put, because almost all customers need assistance in selecting the right species for their area. Otherwise we have folks in Wisconsin ordering Coconut Palms for their front yards (which will die before November). So, let us use our expertise and make life easier for you and your plants. Yes, this means you can’t satisfy your impulse buying tendencies, but in the long run you’ll be happier with your purchases.
HOW LONG DOES IT TAKE TO GET PLANTS?
We usually get plants shipped within 24 hours, often within hours of your call. Delivery via UPS or Fed Express takes one to five days, depending on where you live. We do not ship outside the U.S.
DO WE SHIP ALL YEAR LONG?
Yes, we ship year-round unless cold weather stops us. To the western and southern areas of the country, we ship twelve months a year. If you live in a northern area with severely cold winter weather, on request we might have to hold your order until weather permits shipping.
TO WHERE DO WE SHIP PLANTS?
We only ship plants to states with the U.S. or possibly its territories. But, otherwise WE DO NOT SHIP INTERNATIONALLY.
HOW MUCH DOES IT COST TO SHIP?
Almost always, we ship plants in their containers with soil. The cost for shipping is what UPS charges us and a packaging fee. This latter fee covers the actual costs of boxing up your order (stakes, boxes, labor and other materials). No one does a better job at this. To this fee we add the actual shipping costs from UPS. Usually the handling fee for materials is $20, but with big boxes can be more. Although it’s a bit cheaper to send plants bare root, we don’t believe it’s best for you or the plants. We try to piggy-back as many plants into one box as possible. We let you know the approximate total for shipping when you place your order.
DO WE GUARANTEE OUR PLANTS?
Simply put, we can’t guarantee that everyone in every part of the country will have success growing all species. That’d be impossible to do. We do guarantee that when you buy a plant or receive it by mail order, it’ll arrive in good health. This is because we pack and ship plants like no other nursery.
To Review our webpage on shipping policies, costs, guarantees and refunds, click here.
DO WE OFFER LOCAL DELIVERY IN SOUTHERN CALIFORNIA?
Yes, local delivery is offered. And we have a private trucking company that offers deliver to the SF Bay area at a very affordable rate.
CAN WE SHIP LARGE PLANTS? YES!
SHRINK WRAPPED OR CRATED PALLETS HOLD A LOT OF PLANTS
We can ship plants of any size. More recently, we’re offering very affordable prices for shipping pallets all across the country. On a typical pallet we can ship nine to fifteen different 15g plants and piggyback smaller items among the 15g. We can also ship boxed sized plants. The limitation is the plant height. Plants can’t be more than 8 feet tall.The price per plant with pallets is really reduced when a customer utilizes this service.
HOW DO I ORDER? (SEE BELOW)
Simply put, you call us, we ship within 24 hours
619 291 4605
A Few Success Stories For Mail Order Palms & Cycads
“Thanks, Phil. We’re so excited that the plants are soon to be on their way! You know, I have to say what a great job you folks do. I appreciate the attention to details, the prompt contact, and of course the beautiful plants. I was recently in contact with another cycad nursery. What an absolutely rude group of people, I was shocked. You guys are stellar, by comparison.”
Thanks as always,
W.G., Texas
“Dear Phil, Thanks for shipping my order for the palms I wanted to add to my collection in such an excellent manner. The plants arrived today at my office and unless you were told they came all the way from California to Kansas you would think they were grown right here in the Midwest, an indication of how well your staff packages the plants for shipment. As you know my taste runs toward the more exotic and tropical specimens and the ones you have provided me are flourishing, a testimony to the quality conditions where they were propagated and nurtured. I look forward to ordering others in the future.”
J.M. D.D.S., Topeka, Kansas
I just wanted to let you know that plants arrived safely. I have never seen plants packed so expertly before. Kudos to you and your staff! I’m just thrilled with the plants and can’t wait to get them settled into their new home.
A.C., Florida
The plant arrived just fine today. It is massive and I’m very well pleased. I can’t think of another time since 1979 that one anywhere near this large has been available. .
Bravo, Phil.
Collector, Western US
Hi Phil,
The palms arrived yesterday in good shape! They are in the ground, enjoying the Florida sunshine!
VM, Florida
I have been meaning to call you for a month or more. Mea Culpa. Mea Culpa. The last group of palms you shipped arrived in great shape. Everything is doing pretty well, despite our Texas August heat. WE really appreciate and were thrilled to find the Sabal “Riverside” included. That was wonderful
Collector, Texas
TRUCK DELIVERY ALSO AVAILABLE
For larger orders, it’s more economical to ship by independent trucking companies. Sometimes we put plants on pallets. This method allows us to ship larger plants up to box sizes. Inquire if interested. It’s reasonably affordable.
LINK TO DELIVERY SERVICE DESCRIPTION
Follow the link above to learn more about obtaining larger sized plants and larger orders –
to anywhere within the continental U.S.
PALM AND CYCAD BLOG
Click above for information on new plant arrivals, exciting new species and nursery specials.
Easy to read with lots of photos!
Clicking above links you to just the plants on sale right now! It’s easy to read and scan.
New specials are posted every few days.
CALL US TO ORDER TODAY! 619 291 4605
Step Two
Contact us to place order/confirm availability.
Call us for help in selecting the right plants for you. We experts at helping customers. Or, if you know for sure what you want, call to confirm availability. We’ll cross-check to make sure you’re selecting the right species for your area and confirm availability before you are charged. A phone call is the quickest way to get our your order going. Or, you can email us. But, we prefer to take credit information over the phone. We accept Mastercard, Visa, American Express, Discover, Debit Cards, personal checks (delays shipping) and money orders.
We usually ship the same day you call!
Step Three
We prepare your order
After we hear from you, we pull the plants and prepare your order. Shipping is typically done within 24 hours of your call (weekdays).
Step Four
Your plants are shipped.
Typically plants are taken down for shipping the same day (weekdays) you call or at latest the next business day. Special orders can require more time. As mentioned, plants are shipped in their containers with soil. You’ll find that our plant and box preparation is second to no one in the nursery industry.
If you want larger plants that require a trucking service, we can usually ship within 48 – 72 hours. Transit time is very similar to Fed Express.
WARRANTIES, GUARANTEES, SHIPPING TECHNIQUES, REFUNDS CLICK HERE
BELOW ARE ACTUAL PHOTOS SENT TO US FROM A CUSTOMER WHO RECEIVED BOXES OF PLANTS AS SEEN BELOW. ALL ARRIVED IN PERFECT CONDITION.
- PALM TREES, CYCADS & TROPICAL PLANT BLOG - October 1, 2020
- TRACHYCARPUS
The Windmill Palm - September 30, 2020 - FAN PALMS –
PALMS WITH CIRCULAR LEAVES - September 29, 2020